Complaints Policy
Last updated: February 2026
Sell-My.Tech (“we”, “us”, “our”) is committed to providing a professional and reliable service. If you’re unhappy with any part of our service, we want to hear from you so we can make things right.
How to make a complaint
You can submit a complaint via our website contact form (recommended) or by email using the details listed on our website. Please include the following information so we can help quickly:
- Your full name and best contact number/email
- The item(s) involved (make/model if relevant)
- The date of your enquiry/collection (if known)
- A clear description of what happened and what outcome you’d like
What happens next
- We will acknowledge your complaint within 2 working days.
- We aim to investigate and provide a full response within 7 working days.
- If we need more time, we’ll tell you why and provide an updated timeframe.
Resolution
Where appropriate, we will offer a fair and reasonable resolution. This may include clarification, an apology, corrective action, or other reasonable steps depending on the situation.
Escalation
If you are not satisfied with our response, you may request that your complaint is reviewed by senior management. Please include any additional details or evidence you’d like us to consider.
Continuous improvement
We record and review complaints to improve our services and help prevent similar issues from happening again.
Contact
To raise a complaint or follow up on an existing complaint, please contact us using the details provided on our website.